Ayoda,In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool. This will try and identify the individual issue you may be experiencing. Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool. Then click the Run button.
This video is about how to get and install Microsoft Office Picture Manager. It is no longer in the newer versions of Microsoft Office but still a very great picture editor. Original page http.
Then click the Run button again. Then click the Continue button to perform the diagnostic.
The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text).
Clicking the OK button will clear the Diagnostic window. Here is the download link:Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.1. What edition/version of Windows XP is titled?
Home, Pro, or Media Center?2. Does it read 'OEM Software' or 'OEM Product' in black lettering?3. Or, does it have the computer manufacturer's name in black lettering?4. Please provide the customer scenario you are experiencing.5. DO NOT post the Product Key.Not sure what to look for, see this page to reference your COA:NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.Rick, MS.
Download Microsoft Office Picture Manager
Microsoft Office Picture Manager 2013
Thanks for the reply. Here's what I've done so far.The machine came pre-loaded from Dell with Windows Vista Home Basic.I loaded Office Home and Student 2007. Word / Excel / PowerPoint work fine.When I clicked on 'view photos using Office Picture Manager,' it asks for the product key.Upon entering the product key, it replies 'key not valid' and drops me out of the Picture Manager program.I later loaded Windows Vista Home Premium upgrade, with no problems (much better than Home Basic, by the way). Checking the Microsoft Genuine Advantage Diagnostic tool, my Home Premium checks out.Again, the issue is with Office Picture Manager - for whatever reason, that's the one program that I can't get to work.Please advise, thanks! Ayoda, I need you to run this data again, it's not sitting right in my tool analyzer. Please follow only the instructions given below.In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool. This will try and identify the individual issue you may be experiencing.
Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool. Then click the Run button.
Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.1. What edition/version of Windows XP is titled?
Home, Pro, or Media Center?2. Does it read 'OEM Software' or 'OEM Product' in black lettering?3. Or, does it have the computer manufacturer's name in black lettering?4. Please provide the customer scenario you are experiencing.5.
DO NOT post the Product Key.Not sure what to look for, see this page to reference your COA:NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.Rick, MS.